Delivery Policy
Delivery & Shipping
Fast, reliable delivery of your personalised gifts
Free UK Shipping
Standard delivery on UK orders of £29 or more
Fast Processing
1–3 business days for personalised items
Tracked Delivery
Tracking details for every shipment
UK Delivery Options
International Delivery
European Union
5–7 working days
£9.99
Royal Mail / Evri, tracked
USA, Canada & Australia
7–10 working days
£18
Royal Mail / Evri, tracked
Selected other countries
10–14 working days
£30
Norway, Switzerland, Japan, South Korea, Hong Kong, Singapore, Malaysia, New Zealand, United Arab Emirates and Israel
Please note: delivery times are estimates that start once your order has been dispatched, and may be longer at peak times or when parcels are held by customs. The delivery price for your address is always shown at checkout before you pay.
Customs & Import Charges
All prices are in pounds sterling (GBP). HUECORE LTD, trading as CreadGift, is not registered for VAT, so no VAT is charged on our prices. Orders sent outside the United Kingdom are exports: the destination country may charge taxes, duties and handling fees on arrival. These are not included in our prices, are not collected at checkout and are paid by the recipient, usually to the carrier before delivery.
United Kingdom
No import charges. The price you pay at checkout is the total price.
European Union
Import VAT at your country’s rate applies to all goods from the UK, and customs duty may apply to orders over €150. The carrier may add a handling fee.
United States
Customs duties, tariffs and carrier or brokerage fees may be charged on imported goods, whatever their value. We don’t charge US sales tax.
Canada
GST/HST (and provincial sales tax where applicable), customs duties and a postal or courier handling fee may be charged on delivery.
Australia
We don’t charge Australian GST. Orders valued over A$1,000 may attract GST, duty and processing charges on import.
Other countries
Local import taxes, duties and handling fees may apply. Please check with your local customs office before ordering.
Customs declarations: every international parcel travels with a customs declaration showing its real contents and value. We can’t mark orders as gifts or declare a lower value. If a parcel is refused or not collected because import charges weren’t paid, we refund the price of the goods once it comes back to us, minus the return postage we are charged. See our Refund Policy.
Processing Times
Processing times are in addition to delivery times. Orders placed after 2pm (UK time) on Friday are processed from the following Monday. All items are made and dispatched from our workshop in Newark, United Kingdom.
Order Tracking
Order Confirmation
You’ll receive an email confirming your order straight after purchase
Made to Order
Your item is made and quality-checked, usually within 1–3 business days
Dispatch Notification
Once shipped, you’ll receive tracking details by email
Track Your Parcel
Use your tracking number to follow your parcel’s journey
Frequently Asked Questions
Can I change my delivery address after ordering?
If your order hasn’t been dispatched yet, we can update your delivery address. Email support@creadgift.com as soon as possible with your order number and new address.
What if I’m not home when my order arrives?
The carrier will usually leave a card or send a notification explaining how to arrange redelivery or collect your parcel from a local depot or post office.
What if my parcel is late or lost?
Check your tracking first, then contact us. If your parcel hasn’t arrived within the estimated time, we’ll chase the carrier, and if it is lost we’ll send a replacement or give you a full refund. If we can’t deliver within 30 days of your order, you can cancel for a full refund.
Do you deliver to PO Boxes?
Yes, we can deliver to PO Boxes within the UK using Royal Mail. Tracking may be limited for PO Box deliveries.
Can I request a specific delivery date?
We can’t guarantee a specific date, but for time-sensitive orders choose Express or Weekend delivery and contact us before ordering personalised items so we can confirm timings.